After-Sales Service
Complaint further a delivery problem
Conditions :
The material must be unpacked and controlled on goods receipt.
If a problem with quality and/or quantity appears, please note it on the delivery note.
If the goods are delivered by a carrier, you must confirm damages by registered mail within 48 hours
Thank you also to send us your complaint rapidly by fax within 24 hours (thanks to the below complaint sheet).
Complaint after using the material
Conditions :
1/ PRODUCT UNDER WARRANTY PERIOD :
If the product presents a failure due to its design : Please contact us by phone or fax or e-mail and complete the below complaint sheet.
After product assessment, our after-sales service will proceed to exchange or repairs in the best deadlines.
Please note that the shipment of damaged goods back to CIMA Company for assessment is undertaken by the buyer and the sending back of exchanged or repaired goods to customer is undertaken by CIMA SA
ALTITUDE.
2/ PRODUCT OUT OF WARRANTY:
If the product presents a problem further to first use, please fill in the below complaint form and contact us by phone, fax or mail.
ALL PRODUCTS EXCEEDING THE DATE OF WARRANTY AND HAVING SUFFERED A MISUSE ARE OUT OF WARRRANTY..
IF your product is out of warranty, we can establish an offer for the repairs (including transport costs) or for the exchange.
IN BOTH CASES, THANK YOU TO SUPPLY THE PURCHASE INVOICE.
Your contact :
Claire LESENECHAL
Tel. (33) 2 33 68 77 89
Fax. (33) 2 33 68 77 31
Cima-Altitude
ZA de Maudon
Route de La Haye Pesnel - D7
Ponts-sous-Avranches
BP 300
50303 AVRANCHES Cedex – France
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